Refund Policy

1. What this guarantee covers

It applies to paid plans (Pro, Business, and above), on both monthly and annual billing. You have 14 calendar days from the date of purchase (or from a renewal, if you request it shortly after one) to cancel and get a full refund.

2. How to request it

Two ways, your choice:

• Through the Customer Portal for your subscription (link sent in your purchase confirmation email) — you can cancel and request a refund directly there;
• By email, at [email protected], letting us know the email used for the purchase.

We don't ask why and we don't try to talk you out of it. The refund is processed by the payment gateway responsible for your purchase, which acts as the Merchant of Record for the license — see section 5 of our Terms of Use.

3. What isn't covered

If your account is suspended or terminated for violating our Acceptable Use Policy (AUP), no pro-rated refund of amounts already paid applies.

4. Related documents

This page summarizes the refund policy described in section 5 (Plans, billing, and payment) and section 10 (Termination) of our Terms of Use. In case of any discrepancy, the Terms of Use prevail. See also our Privacy Policy.